Questions & Answers
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CONTACT INFORMATION
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Shopping Information
Delivery charges for orders from the Online Shop
We offer free shipping on all orders above ₹499. For orders under ₹499, a nominal delivery charge will apply. The exact shipping cost will be calculated at checkout based on your delivery location, and you will be able to review the total amount before confirming your order. Enjoy fast and reliable delivery with no extra cost when your order meets the ₹499 threshold!
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How long will delivery take?
Delivery typically takes 4-7 business days for all orders. Please note that delivery times may vary depending on your location. Once your order is dispatched, you will receive a tracking number to keep you updated on the progress of your delivery. If you have any concerns or need more information, feel free to contact our customer support team!
What exactly happens after ordering?
Once you place an order with us, here’s what happens:
- Order Confirmation: You will receive an order confirmation email with your order details. This means we’ve successfully received your order and it’s being processed.
- Processing Your Order: Our team will begin preparing your order, ensuring that all items are in stock and ready to be shipped. We carefully pack your products to ensure they arrive in perfect condition.
- Shipping: After your order is packed, we dispatch it to our trusted delivery partner. You will receive a shipping confirmation email with a tracking number so you can follow the progress of your order.
- Delivery: Your order will be delivered within 4-7 business days. Once your order arrives, we hope you enjoy your purchase!
If you have any questions or need assistance at any stage, feel free to reach out to our customer support team. We’re here to help!
Where can I view my sales receipt?
You can view your sales receipt by logging into your account on our website. Simply go to the Order History section, where you will find a list of all your orders. Click on the specific order to view or download your sales receipt. If you checked out as a guest, you will receive an email with your receipt attached, which you can refer to anytime.
If you need further assistance, feel free to contact our customer support team!
How do I add a gift receipt to an order?
At ScreenGuard.in, you can easily add a gift receipt to your order during the checkout process. Here’s how:
- Add items to your cart: Select the products you wish to purchase and proceed to checkout.
- Gift Option: During checkout, you’ll see an option to select “Gift Receipt” or “Gift Wrapping” (if available). Choose the “Gift Receipt” option.
- Confirmation: Once selected, the gift receipt will be included in your order package, without displaying pricing details, making it perfect for gifting.
If you forgot to add the gift receipt during checkout, don’t worry! You can contact our customer support team, and we’ll assist you in adding it before shipping your order.
Let us know if you need any further help!
How long do I have to return an order?
You have 14 days from the date of delivery to return an order. To be eligible for a return, the product must be unused, in its original condition, and in the original packaging. If you would like to initiate a return, simply contact our customer service team, and we’ll assist you through the process.
For further details, you can refer to our Return, Refund, and Exchange Policy. Feel free to reach out if you have any questions!
Payment Information
How is the recipient reimbursed?
If you’re returning an item on behalf of the recipient or gifting it, the reimbursement will be processed to the original payment method used during the purchase. If the recipient used a different payment method (like gift cards or store credits), the refund will be credited back to that same account.
Once the return is approved and processed, you will be notified via email, and the funds will typically reflect in the payment account within 7-10 business days, depending on the payment provider.
If you have any concerns or questions, feel free to contact our customer support team for assistance!
Can I be reimbursed through the original payment method?
Yes, you can be reimbursed through the original payment method used for the purchase. Once your return is processed and approved, the refund will be issued to the same payment method (credit/debit card, net banking, etc.) that was used during checkout. Please allow 7-10 business days for the refund to reflect in your account, depending on your payment provider.
If you have any questions or need assistance, feel free to contact our customer support team!
Can the country receiving the shipment be different than the country of purchase?
Yes, the country receiving the shipment can be different from the country of purchase, depending on our shipping policies. However, we currently only offer international shipping to certain regions. During checkout, you’ll be able to select your shipping destination, and if it’s available, we will process the order accordingly.
If you’re ordering from a different country or have specific shipping questions, please contact our customer support team for assistance!
How can I return an item?
Returning an item is easy! Follow these simple steps:
- Contact Customer Support: Reach out to our customer support team within 14 days of receiving your order. You can contact us via email at [email address] or call [phone number]. Please provide your order number and the details of the item you wish to return.
- Prepare the Item: Ensure that the item is unused, in its original condition, and in the original packaging with all accessories included.
- Return Shipping: Once your return request is processed, we will provide you with a return shipping label. Shipping costs for returns are free within the allowed return period.
- Return Processing: Once we receive the returned item, we will inspect it and process the return. If eligible, we will issue a refund to your original payment method or offer an exchange, depending on your preference.
If you have any questions or need help with the return process, feel free to contact our customer support team!
Will I receive the same product that I see in the picture?
Yes, we strive to ensure that the product you receive matches what you see in the pictures on our website. We use high-quality images and detailed descriptions to give you an accurate representation of the product. However, slight variations in color or design may occur due to lighting, screen resolution, or product updates. Rest assured, the item will match the specifications and functionality described on the product page.
If you receive a product that doesn’t meet your expectations or appears significantly different from what was shown, please contact our customer support team for assistance.
What is the warranty on your screen protectors?
We offer a 6-month warranty on all our screen protectors. If your product becomes defective under normal usage within this period, we will replace it at no additional cost. Please reach out to our customer service team with your order details for assistance.