At ScreenGard.in, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer an easy and hassle-free exchange or return process. Please review our policy below for more details.

1. Eligibility for Exchange or Return

You can request an exchange or return under the following conditions:

• Change of Mind: We accept returns and exchanges if the product is unused, in its original packaging, and in resalable condition.
• Damaged or Defective Goods: If you receive an item that is damaged, defective, or incorrect, you are eligible for a return or exchange.
• Incorrect Product: If you receive the wrong product (e.g., wrong size, color, or model), you can exchange it for the correct item.

Note: Some products, such as personalized or customized items, may not be eligible for returns or exchanges. Please check the product details before purchasing.

2. Return and Exchange Timeframe

• Standard Returns: You can request a return or exchange within 14 days from the date of delivery.
• Damaged or Defective Products: If the product arrives damaged or defective, you must notify us within 7 days from delivery to be eligible for a return or exchange.
• Non-returnable Items: Certain items like opened software, gift cards, or perishable goods are not eligible for returns or exchanges.

3. How to Initiate a Return or Exchange

If you wish to return or exchange a product, please follow these steps:

1. Contact Customer Support: Reach out to our customer service team via [Insert Contact Email or Phone Number]. Please provide your order number, a description of the issue, and any relevant photos (if applicable) of the product condition.
2. Return Authorization: Once we verify your request, we will provide you with a Return Authorization Number (RAN) and instructions on how to send the product back.
3. Package the Product: Carefully pack the item in its original packaging (including tags, manuals, and accessories). Please ensure the product is unused and in a resalable condition.
4. Ship the Product Back: You will be provided with a return shipping address. Customers are responsible for the cost of return shipping unless the item is defective or incorrect.

4. Refund Process

• Refund Method: Once we receive the returned product and verify its condition, we will process your refund. Refunds will be issued to the original payment method used at checkout.
• Processing Time: Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider.

Note: We will not issue a refund if the product is returned damaged, used, or missing parts. In such cases, we may offer a partial refund or reject the return request.

5. Exchange Process

If you wish to exchange your item for a different product, please follow the same process as a return:

• You will need to return the original item first.
• Once we receive the returned product and it is in acceptable condition, we will ship the replacement item to you.

If the replacement product is priced differently, you may need to pay or be refunded the price difference.

6. Non-Returnable and Non-Exchangeable Items

The following items are not eligible for returns or exchanges:

• Gift Cards or any digital products.
• Personalized or Customized Items.
• Health and safety items, such as face masks, screen protectors, or hygiene-related products.
• Items on Sale or Clearance may not be eligible for returns unless the product is defective.

7. Return Shipping Costs

• For Damaged, Defective, or Incorrect Items: ScreenGard.in will cover the cost of return shipping.
• For Change of Mind or Incorrect Size: The customer is responsible for the cost of return shipping.

We recommend using a trackable shipping service or purchasing shipping insurance for your return. We cannot guarantee that we will receive your returned item if the shipping is not trackable.

8. Exceptions and Special Cases

• Partial Returns: If only part of your order is returned, any promotional discounts or free shipping benefits that were applied may be adjusted based on the new order total.
• Bundle Deals: If you purchased a bundle deal, all items in the bundle must be returned together for a full refund or exchange.

9. Exchanges for Out-of-Stock Items

If the item you wish to exchange for is out of stock, you will be offered either:

• A store credit or refund if an exchange is not possible.
• Alternatively, we may suggest similar products if available.

10. Contact Us for Support

If you have any questions about the exchange or return process, or if you need assistance with your order, please don’t hesitate to contact our customer support team:

Email: [Insert Contact Email]
Phone: [Insert Phone Number]
Customer Support Hours: [Insert Working Hours]

We are here to help and will do our best to ensure you have a smooth and positive shopping experience at ScreenGard.in.